Refund and Returns Policy

Effective Date: December 11, 2024

Introduction

Welcome to Voxta. We are committed to ensuring your complete satisfaction with every purchase. This Refund and Returns Policy outlines our guidelines for returns, refunds, and exchanges, providing you with a seamless shopping experience.

Returns

Eligibility for Returns

  • Products must be returned within 30 days of purchase.

  • Items must be in their original condition, unused, and in their original packaging with all tags, labels, and accessories.

  • Proof of purchase is required for all returns.

Non-Returnable Items

  • Gift cards

  • Final sale items

  • Customized or personalized products

How to Initiate a Return To initiate a return, please contact our customer service team at (678) 795-5901 or through our website’s contact form. Provide your order number and the reason for the return. Our team will guide you through the process and provide you with a return authorization.

Refunds

Processing Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

  • If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us for further assistance.

Exchanges

Exchange Policy

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team.

How to Exchange an Item To exchange a defective or damaged item, contact our customer service team at (678) 795-5901 or through our website’s contact form. Provide your order number and details about the defect or damage. Our team will provide instructions on how to return the item and receive a replacement.

Shipping

Return Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Time for Returns Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.

Customer Support

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

  • Street: 1 Wachovia Ctr, Charlotte, North Carolina, United States

  • Phone: (678) 795-5901

  • Email: info@voxta.site

We are here to assist you and ensure a smooth and satisfactory experience with Voxta.

Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.